RaY Macdonald

I passionately deliver the toughest and largest programs by:

• bringing out the best in people and teams
• applying my deep knowledge of technology and delivery
• injecting transformative and lasting change while respecting compliance and governance

My global experiences include head roles at Arctic Wolf Networks, Oracle, IBM, Sun Microsystems, TD Bank, Sun Life Financial, Marsh, Bell Canada, Loblaw companies, and even CompuCom in:

• client engagements and customer experiences
• architecture & planning
• delivery and operations

Volunteer: I enjoy sharing leadership in the broader community helping boards of not-for-profit social and healthcare services to integrate effective business and technology strategies into their much needed services. I energetically participate in higher-education and mentorship programs.

Career flow...

1. Sales and Customer Service: currently protecting customers at the world's fastest gowing cyber security company after a client executive role in one of the largest MSPs; my career began when I started a technology consulting and reseller practice - included managed services.
2. Leadership in the regulated enterprise: delivered the largest technology and services change programs at TD Bank Group for 7 years including 2 coinciding acquisitions totaling $1B bank investments in credit cards. Awarded 2017 TD Bank overall Project of the Year for improving the retail customer store/branch experience!
3. Global Enterprise visionary: became principal global I.T. architect at Oracle Corporation after leading Americas' technical services teams (a 7.5 year journey)
4. Chief architect: consolidated I.T. services and operations for MMC's 11 operating companies (including Marsh and Mercer). Fought through recovery from the horrors of 9/11 when we lost 295 people and the global data centre.
5. Advisor to create and execute Adaptive Infrastructure at Bell Canada
6. Innovator and change agent: transformed all systems and networks including supply chain and front-end retail customer engagements while implementing all-new backend SAP ERP suite at Loblaw Companies.